Return and Refund Policy for Jeraspecs.shop

Effective Date: December 03, 2024

At Jeraspecs.shop, customer satisfaction is our top priority. We are committed to ensuring you have a seamless shopping experience. This Return and Refund Policy explains the terms under which products can be returned or refunded.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• Returns must be initiated within [insert number of days, e.g., 30 days] of receiving the product.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.
• Custom-made or special-order items are not eligible for return unless defective or damaged upon delivery.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Clearance or sale items.
• Gift cards or promotional items.
• Assembled or installed furniture (unless defective).
• Perishable or consumable items (if applicable).

3. Return Process

To initiate a return:

1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order details and reason for return.
2. Approval: Once your return request is reviewed and approved, we will provide instructions on how to return the item.
3. Shipping: You are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service.

4. Damaged or Defective Items

If your item arrives damaged or defective:

• Notify us within [insert number of days, e.g., 7 days] of receiving the product.
• Provide clear photos of the damage or defect along with your order number.
• We will arrange for a replacement or refund, including return shipping costs.

5. Refund Policy

Refunds will be issued under the following conditions:

• Approved returns will be inspected upon receipt.
• If the item meets our return criteria, a refund will be processed within [insert number of days, e.g., 7-10 business days].
• Refunds will be issued to the original payment method.

Refund Exclusions

• Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Deductions may apply for missing parts or signs of damage caused by improper handling.

6. Exchange Policy

Exchanges are allowed for eligible items. To exchange an item:

1. Initiate a return for the original item.
2. Once approved, you can place a new order for the replacement.

7. Cancellations

• Orders can be canceled if they have not yet been shipped.
• To cancel, contact us as soon as possible at [Insert Contact Information].
• A full refund will be issued for canceled orders.

8. Final Sale Items

Items marked as “Final Sale” cannot be returned, exchanged, or refunded unless they arrive damaged or defective.

9. Contact Us

For any questions or assistance with returns and refunds, please reach out to us:

• Email: admin@jeraspecs.shop
• Phone: +63 9682357650
• Address: 2nd flr., Salazar Building, 16G Kasayahan St., Batasan Hills, Quezon City Philippines

We’re here to help and ensure you have a hassle-free shopping experience with Jeraspecs.shop!